Please follow these steps to respond to a Highest and Best offer.

Log into your agent profile by going to exceleras.com and click on Login.



Enter your login credentials - Username and Password, then click on the Log In button. 



If your agent profile is missing information or has an expired real estate license or E&O insurance, this page will pop-up, click Continue. 


Click on the Buyer Agent Offers tab and then Manage Offers 



Click on the Countered hyperlink to open the offer. 


 


The offer opens for you to review. In the red banner you will see the date of the offer expiration. It is important to respond and submit before the date and time specified. 



Under the Modify Offer column, the fields open for you to enter changes to the current offer.  




If the buyer is keeping the original offer as their highest and best, the agent can enter a note in the Additional Comments box indicating he/she is proceeding with the original offer. 



When the agent is done updating all the fields, to save and submit the offer back to the Asset Manager, click on the Submit with Changes button. 



If the buyer decides not to proceed with the offer, the agent can click on the Reject/File Offer button to withdraw the offer. 



 

A window will pop up letting you know the offer has been submitted. Click on the Close button to exit. 



Once your Highest and Best is submitted, it will go back Under Review. You can check it by going back into your agent profile and click on Buyer Agent Offers then Manage Offers to confirm the offer was submitted and is showing Under Review.